Job Details

At THE COLLECTION, we provide a level of professional service that truly sets us apart from the rest. Our employees are a valuable resource and an essential part of why we are able to provide our customers with the best. THE COLLECTION is not your typical dealership; we have an extraordinary elite team of employees and we are looking to grow that team with passionate, motivated people. If you have interest in working in a fast-paced, high-reward industry, you've come to the right place. There's plenty of room to grow at THE COLLECTION!

**What We Offer**

* Medical, Vision, and Dental Insurance

* Voluntary Hospital Indemnity, Accident and Critical Illness Insurance available

* 401k Plan

* Paid time off and vacation

* Work Perks: Employee of the Month, Birthday off, Milestone and Performance Rewards

* Training Opportunities

* Employee Vehicle Purchase Plans

* Employee Appreciation Events

* Flexible Work Schedule

* Discounts on products and services

**Responsibilities**

* Serve as dedicated customer advocate and brand ambassador, playing a crucial role in shaping the client experience at the dealership

* Act as a liaison between the clients and the respective in-store departments including: Service, Sales, Parts and Loaner vehicles

* Provide care through active anticipation of customer needs and personalized customer interactions

* Meet, greet, acknowledge and interact with every client on a daily basis

* Offer and serve refreshments to all guests

* Ensure consistent appearance of the concierge area

* Assist customers with local recommendations on restaurants, activities, shopping locations, reservations, etc.

* Consistent professional appearance and demeanor

* Manage day-to-day customer needs and expectations as required

**Qualifications**

* Intermediate skills with MSWord, Excel, and Outlook

* High school diploma and/or completed commercial training with a focus on customer service

* 2 to 5 years experience in customer service-oriented, luxury industry such as 5* hotels

* Automotive industry experience, preferred

* Bilingual (English and Spanish)

* Ability to deal with stressful situations

* Aptitude in resolving issues with a customer-focused orientation, assertiveness and a very high degree of service awareness

* Ability to take ownership of customers needs, multi-tasking, and time management

* Physical Requirements: Standing and walking for extended periods of time

* Schedule: Flexibility to work during the week and on Saturdays until 8 pm.

*THE COLLECTION is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, work experience and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.*

*THE COLLECTION reserves the right to require candidates to submit to a background check and drug screen in consideration of obtaining employment to the extent permitted by law.*

**Apply for Concierge**

First name Last name Email address Phone number I would like to receive updates about my application via SMS Address City State/Province Zip/Postal Code Please add your resume (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Please add your cover letter (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted. Desired compensationEducation Highest level of education completed **Equal Employment Opportunity Information** (Completion is voluntary)

THE COLLECTION is proud to be an Equal Employment Opportunity and Affirmative Action employer. All employment decisions at THE COLLECTION are based on business needs, job requirements and individual qualifications, without regard to an applicants race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, past or present military service, or any other characteristic protected by law. The purpose of this Self-Identification Form is to comply with federal government record-keeping and reporting requirements, and to ensure equal employment opportunity at THE COLLECTION. The data you provide on this form will be kept confidential and used solely for analytical and reporting requirement purposes. When reported, data will not identify any specific individuals. Moreover, this information will be kept separate from your application.

Completion of this form is **optional and voluntary** and your refusal to provide it will not subject you to any adverse treatment.

**Veteran status**

THE COLLECTION is subject to the Vietnam Era Veterans Readjustment Assistance Act of 1975, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment veterans in the following classifications.

A disabled veteran is one of the following: A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs or a person who was discharged or released from active duty because of a service-connected disability.

A recently-separated veteran means any veteran during the three-year period beginning on the date of such veterans discharge or release from active duty in the U.S. military, ground, naval or air service.

An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Signature and Verification

I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

Full Name Date: 2/28/2022